- non-delivery of the service: due to a technical error by HiredNurses.com. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our client support department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 3 business days. If any deficiency is approved and we fail to correct it within 3 business days from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
- product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Last Update: December 9, 2016
Since HiredNurses.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished. As a customer, you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place.
Therefore, we DO honor requests for the refund on the following reasons:
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Email: clients@HiredNurses.com Please give us 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted at the above email address within 1 week after the order is delivered. You should accompany this request with detailed and grounded reasons why you apply for a refund.